You don't need to hire a private investigator to track your order! Simply log in to the “My Account” section. There you will find all your current and past orders, your invoices, and delivery tracking information so you can see where your package is.
To modify or cancel your order, send an email to [email protected] specifying your request and your order number; or do the same via our contact form. If your order has not yet been shipped, Customer Service will confirm the modificati
Is your order incomplete? Send us an email at [email protected] or via our form by clicking here, indicating your request, your order number, and specifying which item is missing from your package. We will contact you shortly to respo
Is an item in your package not the one you ordered?. Send us an email at [email protected] or via our form, indicating your request, your order number, and specifying which item is concerned. We will get back to you very quickly with a
Have you placed an order on our website but haven't received a confirmation email?. We automatically send an order confirmation email as soon as your order is registered. Check that this email is not in the “Junk Mail” or “Spam” folder of your email
You want to buy a gift card on our website. Using it is very simple. This personalized gift card corresponds to a voucher worth €10, €30, €50, or €100, which will be sent instantly by email to the email address of your choice. This card is digital, m