Passage du Desir

Is your order incomplete?Send us an email at <a data-fr-linked="true" href="mailto:service-client@passagedudesir.fr">service-client@passagedudesir.fr</a> or via our form by clicking <a href="https://www.passagedudesir.fr/en/pages/contact">here</a>, indicating your request, your order number, and specifying which item is missing from your package. We will contact you shortly to respond to your request.

Is your order incomplete?

Send us an email at service-client@passagedudesir.fr or via our form by clicking here, indicating your request, your order number, and specifying which item is missing from your package. We will contact you shortly to respo

I received my order, but one item is missing

ORDERS

How can I track my order?

How can I cancel/change my order?

I received my order, but one item is not what I ordered

I did not receive the order shipment confirmation email.

I would like to purchase a gift card online. How does it work?

Is the payment discreet on my bank statement?

How does the 3-installment payment plan work?

Is my payment secure?

How do I print my invoice?

PAYMENTS

What are the shipping rates and delivery times?

Do you ship in discreet packaging?

My parcel still hasn't arrived

How can I track my parcel?

Can I pick up my package at Lovestore?

SHIPPING & DELIVERIES

Returns/Exchanges/Refunds: How does it work?

I haven't received my refund

My item is not working

RETURNS

I forgot my username/password

I can't log in to my account

How do I create my account?

YOUR ACCOUNT

I received my order, but one item is missingUpdated a month ago