My item is not workingUpdated 7 hours ago

In the very specific case of returning a defective product, we will cover the return shipping costs.

To validate your return request, contact our customer service department at [email protected] or via our contact form.

In accordance with the Consumer Code: Articles L211-9 & L211-10 under the Legal Guarantee of Conformity, we will exchange the defective product for a new identical product. However, if we are unable to replace it within 30 days, we will issue a credit note for the amount of the product, which can be used on our website.

Certain specific warranties apply to certain product ranges and brands:

2 years: Lelo | Svakom | Je joue | Nexus | Adrien Lastic | Lovense | Tenga | 50 Shades of Grey: rechargeable product ranges | Passage du Désir: Rabbits – Wondertoys - HYYO | We Vibe | Arcwave | Fun Factory

5 years: Womanizer

15 years: Satisfyer